Privacy Policy

Last Updated: 2025-12-01

1. Introduction

This Privacy Policy explains how Haven Pines LLC ("we," "our," "us") collects, uses, stores, and protects your information when you visit or make a reservation through HavenPines.com (the "Site"). By using the Site, you agree to the terms of this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not use the Site.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily submit when you:

• Make a reservation
• Contact us through the Site
• Sign up to receive updates or communication
• Provide details during booking or inquiry

This information may include:

• Name
• Email address
• Phone number
• Number of guests
• Reservation details (date, time, group size, special notes)
• Billing and payment information (processed by Stripe; we do not store full card numbers)

2.2 Information Collected Automatically

When you visit the Site, we automatically collect certain information through cookies, logs, and analytics tools. This may include:

• IP address
• Browser type and version
• Device information
• Pages visited
• Referring website
• Date and time of access
• General usage patterns and behavior

This information helps us improve the Site and understand how visitors use it.

2.3 Information From Third Parties

We may receive information from:

• Stripe (payment confirmations and billing status)
• Email service providers (delivery status and engagement)
• Analytics providers (aggregated user behavior data)

We do not sell or trade personal information.

3. How We Use Your Information

We use collected information for the following purposes:

• To create and manage reservations
• To process payments through Stripe
• To send booking confirmations, reminders, and necessary updates
• To communicate schedule changes or weather-related adjustments
• To respond to inquiries and provide customer support
• To improve Site performance, features, and user experience
• To comply with legal obligations
• To prevent fraud or misuse of the Site

4. How We Share Information

We may share information with the following:

4.1 Service Providers

We use third-party companies that help us operate our business, such as:

• Stripe for secure payment processing
• Email providers for sending confirmations and updates
• Website hosting providers
• Analytics providers
• Technical support and maintenance providers

These service providers may access personal information solely to perform their services for us.

4.2 Legal Requirements

We may disclose information:

• When required by law, subpoena, or legal process
• To comply with government requests or investigations
• To protect our rights, property, and safety
• To prevent fraud, misuse, or security threats

4.3 Sale of Information

We do not sell personal information to any third party.

5. Cookies & Tracking Technologies

The Site uses cookies and similar technologies to:

• Analyze traffic and usage patterns
• Maintain basic functionality
• Improve user experience

You can set your browser to refuse cookies, but some features of the Site may not function properly.

We currently do not use advertising cookies or behavioral tracking tools.

6. Data Security

We use industry-standard security measures to protect your personal information, including:

• Encrypted connections (HTTPS)
• Limited internal access to personal data
• Secure third-party payment processing (Stripe)

While we take reasonable steps to secure data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Meet legal and tax obligations
• Resolve disputes
• Maintain business records

Financial transaction records may be kept for up to 7 years, in accordance with IRS requirements.

8. Children's Privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

Parents or guardians who believe we have collected such information may contact us.

9. Your Rights & Choices

Depending on your region, you may have the right to:

• Opt out of optional communications
• Disable cookies through your browser

To make a request, please contact us using the information below.

10. International Users

Our services are intended for users located within the United States. If you access the Site from outside the U.S., be aware that your information may be transferred to and processed in the United States.

11. Third-Party Links

The Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. You should review their policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we revise it, we will update the "Last Updated" date at the top of this page.

Your continued use of the Site after changes are posted signifies your acceptance of the updated policy.

13. Contact Us

For questions or requests regarding this Privacy Policy, please contact: